State transportation guidance
New York covered rides
The official state program is New York State Department of Health (Medicaid). Contact the state or your health plan to confirm eligibility, covered services, required notice, and the correct ride contact for your plan or location.
New York Medicaid members arrange prior-authorized non-emergency trips through Medical Answering Services (MAS), the statewide transportation broker. The official overview lists separate downstate and upstate contacts and says members should confirm the current route and advance notice with MAS.
Route details: NYS Medicaid members use MAS for prior-authorized trips to Medicaid-covered medical services; plan and managed long-term-care exceptions should be confirmed with MAS or the state.
Official source · checked 2026-09-17
Open the official transportation source. Applies to New York Medicaid, statewide with downstate/upstate contacts.